In this section you will find a range of other important information you may need or find useful.
Terms of Trade
We have a clear and simple set of Terms of Trade. They are included on your original order paper work, but repeated here.
Passwords & Security
With children's personal educational information being a core part of what we work with to provide our services to families, we are very particular about our Passwords and Security. We set out here what to do if you lose or forget your passwords or if someone else gets hold of it who should not have it. We also explain how we ensure the security of your children online and our wider approach to data security for your peace of mind.
If you have any questions about these items or anything else not covered here or you were looking for something else and did not find it, please call the Customer Support Team on 0208 658 7711 during normal weekday office hours and we will be delighted to answer your questions or hear your ideas.